FAQ

Yes! All of our watches include a second watch strap with a retail value of €25.00 – completely for free with orders exceeding €100. Select your favorite strap from our collection and get it for free with any watch. It’s like having two watches in one!

You can select your free strap and use the code ‘Free strap’ during checkout (cart page), or just shoot us an email!

Yes, all of our items are shipped globally from our international manufacturing partners for free. You will receive an email confirming your order. This email includes a track-and-trace link, so you can keep an eye on your order, live as it is being shipped. Our estimated express delivery time is 5-10 business days. Shipping times may vary depending on your local post office, but we always try to get your order to your doorstep as quickly as possible. Feel free to consult our Terms and Conditions for more information.

Of course! In the event that your watch is damaged or lost during shipping we will send you a new one as soon as possible – no questions asked. For further information on shipping and returns feel free to consult our Return policy.

Yes, we ship worldwide. No matter where you live, we will ship your order right to your doorstep. If you have any further questions about our shipping standards, please read our shipping information, or contact our customer service.

Yes, you will receive an e-mail confirming your order. This e-mail includes a track-and-trace link, so you can follow your order as it is being shipped. Our estimated shipping time is 5-10 business days. However, shipping time may vary depending on your local post office. Please consult our Terms and Conditions for more information. 

All prices shown on our website include VAT. At Sentièl we don’t want to charge some people a higher price because they just happen to live in a country with a different tax rate. That’s why we decided to keep all prices equal for every customer, regardless of your country of residence. So no worries about dealing with VAT – it’s on us!

Yes, of course. Since we always charge you in the currency specified on the homepage, afterwards it’s your bank that converts the payment to the right currency for you.

No, our collection will remain limited as we focus on offering products we personally love and care about and therefore choose to focus on a small selection. Quality over quantity.

Our collection focuses on elegant watches with high precision. Quartz movements offer the highest precision and don’t require adjusting the time periodically. 

It’s very important for us that our customers can freely swap between watches based on their outfit and the occasion. Quartz movements remain precise even when not worn for an extended period of time, as opposed to mechanical or hand-wound movements, which lose accuracy when not worn for a while. This makes quartz movements the perfect choice for us as we look to emphasize the styling-aspect of a watch.

Our watch specialists are located in the Netherlands, as well as our customer service. We do however ship worldwide, as stated before.

If you have any questions, shoot us an email at info@sentielwatches.com.

Product care

Read our tips on how to keep your watch fresh and working for years to come.

Water resistance:
Our watches are built to withstand water up to 30 meters deep. We do however recommend to not take your watch into the shower, the sauna or the swimming pool. Better be safe than sorry!